We care about your privacy and are committed to protecting your personal data shared on our platform including website, web application and mobile application, and any payment processing platforms including the platforms hosted by us, one or more of the payment mechanisms provided through the merchant platforms/ websites or our checkout pages ("Platform"), including the steps we take to protect your Personal Information (including Sensitive Personal Information). The term websites, and Platforms include all pages that are sub-domains or are associated or exist within website or Platform etc. Should we ask you to provide certain information by which you can be identified when using this website, application or any other Platform; then you can be assured that it will only be used in accordance with this Privacy Policy.
This Privacy Policy sets out how ZuelPay Services Private Limited (“ZuelPay”) collects, uses, stores, shares and protects any information that you provide when you use this website, all related websites, applications, services and any other Platform.
This Privacy Policy is applicable to the businesses, products or services of ZuelPay.
By accessing the websites, Platforms and/or using products or services provided by ZuelPay, you agree and accept our Privacy Policy (“Privacy Policy”). This Platform is owned and operated by ZuelPay (hereinafter referred to as “ZuelPay” or “ZuelPay” or "We" or "Us” or “Our”). By using the websites, Platforms, and/or having used or using the products or services offered by ZuelPay, directly or indirectly, in the past, present or future, you expressly consent to our use and disclosure of your Personal Information and Sensitive Personal Information submitted to us in accordance with this Privacy Policy. You further acknowledge and accept that your consent herein shall also be applicable to your Personal Information and Sensitive Personal Information submitted to us, directly or indirectly, in the past.
For the purpose of this Privacy Policy and wherever the context so requires and depending on the circumstances and the use of our Services, "you" or “your” might refer to the End Customer, the Merchant, or the Visitor / Guest:
We refer to you as an "End Customer" whenever you directly use an End Customer Service for your own personal use (usually a merchant's customer utilising ZuelPay Payment Gateway, for example when you buy a product or avail a service from a merchant that uses ZuelPay for payment processing), but we do not directly do business with you.
We refer to you as a "Merchant" when we engage in a direct business relationship with you i.e when you do business with, or otherwise transact with, or avail the ZuelPay Payment Gateway or any other service provided by ZuelPay.
When you visit a website or connect with ZuelPay in any other way, we refer to you as a "Visitor / Guest." This is because you are not signed into an ZuelPay account when you visit the website. (Let's say you're thinking about becoming a user of ZuelPay's Services, so you decide to send them a message asking for additional information so that you can make an informed decision.)
This privacy statement will inform you how we handle your personal data, your privacy rights and how the law protects you. Please read this privacy statement carefully before using our Services.
ZuelPay may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. The revised version will be effective at the time we post it and, following such posting, your continued use of the “Website” will constitute your express consent to us continuing to process your Personal Information in accordance with the terms of our revised privacy policy.
We may collect your Personal Information when you use our services or Platform or otherwise interact with us during our relationship. We collect Personal Information that is relevant and necessary for providing the services requested by you and to continually improve the ZuelPay Platform.
2.1 Personal and Sensitive Personal Information Collected
Personal and Sensitive Personal Information collected, as applicable, includes, but is not limited to:
2.2 Stages of Information Collection
Information may be collected at various stages of your usage of the ZuelPay Platform such as:
2.3 Collecting the Contact List
We collect your contact list for the following use cases:
2.4 Collecting Images/Photos
We may request camera and image permissions for the following purposes:
2.5 Important Note
Image/Photo uploads, Contact List access, Location Permissions, and Camera Permissions in the mobile app are taken only after obtaining explicit customer consent. Prominent disclosure is provided when new or existing users install and open the app for the first time.
We use your information for the following purposes:
We do not sell or rent your personal information. However, we may share your information with third parties under the following circumstances:
ZuelPay retains customer data (personal details, ID documents, contact information) for 5 years after account closure, while transaction data, financial records, and legal/compliance documents are stored for 10 years to meet legal, regulatory, and business requirements. All data is securely stored with encryption, access controls, and regular security audits, ensuring compliance through periodic reviews. Data exceeding its retention period is securely deleted or anonymized to prevent unauthorized access or reconstruction.
ZuelPay employs robust security practices, including:
While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
We use data collection devices such as “cookies” or similar technologies on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your device hard drive/storage that assist us in providing our services. Cookies do not contain any of your Personal Information.
We offer certain features that are only available through the use of a “cookie” or similar technologies. We also use cookies to allow you to enter your password less frequently during a session. Cookies or similar technologies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your device hard drive/storage at the end of a session.
You are always free to decline/delete our cookies or similar technologies if your browser/device permits, although in that case, you may not be able to use certain features on the Platform, and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar technologies on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
You have the right to:
To exercise these rights, contact our Grievance Officer at grievance@zuelpay.com.
