Terms of Use & Service needs to be read, understood & agreed by a Users/Merchants before using our Mobile APP or Website and initiating any kind of transaction with us.
The Terms and Conditions/Terms of Use contained hereinafter (“Terms”) shall apply to the users of the website https://zuelpay.com, https://zuelpay.in, ZuelPay mobile applications and any other linked pages, products, software’s, API(s), features, content or application services (“Services”) in connection therewith offered from time to time (collectively referred to as “Platform”/ “Website”) by ZuelPay Services Private Limited (ZuelPay, or “we” or “our” or “us”)
Any individual or business (“you” or “Merchant”), logging in to or using the Website (even when such person does not avail of any services provided in the Website) shall be presumed to have read and unconditionally and irrevocably accepted the Terms set herein for usage of Services of ZuelPay.
1.1 ZuelPay: A Fintech Company under Indian laws providing digital financial and payment solutions.
1.2 User: Refers to individuals or entities who register on or use the ZuelPay platform.
1.3 Services: Refers to the offerings provided by ZuelPay, including Recharge and Bill Payments, Gift Cards, Digital Gold, QR Collection, Rent Payment, Education Fees, Credit Card Bill Payment, Travel Bookings and other future services.
1.4 Platform:Refers to the ZuelPay website, mobile applications, and associated digital services.
1.5 Account: Refers to a user’s account created on the ZuelPay platform to access services.
1.6 Digital Gold: Refers to digital purchases, holdings, and sales of gold through the ZuelPay platform.
1.7 Prepaid Card: A prepaid card issued by ZuelPay's financial partners.
2.1 Agreement: By using ZuelPay, you agree to comply with these Terms and Conditions and any amendments made from time to time.
2.2 Modification of Terms:ZuelPay reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our platform, and continued use of our services signifies your acceptance of the revised terms.
2.3 Eligibility:You must be at least 18 years of age and possess the legal capacity to enter into binding contracts under the Indian Contract Act, 1872.
3.1 Account Creation:To access our services, users must create an account by providing accurate and current information. Any false or incomplete information may result in the suspension or termination of the account.
3.2 Account Security: You are responsible for maintaining the confidentiality of your login credentials and are liable for all activities that occur under your account.
3.3 Account Verification:ZuelPay may require additional documentation or information for identity verification as per KYC (Know Your Customer) regulations.
4.1 KYC Requirement: Users must complete KYC verification for certain services, including BBPS utility Services, Digital Gold and Prepaid Cards, in accordance with RBI (Reserve Bank of India) guidelines.
4.2 Failure to Comply:ZuelPay reserves the right to deny or suspend services if the user fails to comply with KYC or any other regulatory requirements.
5.1 Recharge and Bill Payments
5.1.1 Scope:ZuelPay enables users to recharge mobile phones, pay DTH bills, and settle utility bills like electricity, water, and gas.
5.1.2 Service Provider Responsibility:ZuelPay is an intermediary, and the actual service delivery is the responsibility of the respective service provider.
5.1.3 Refunds and Disputes:If a transaction fails but funds are debited, ZuelPay will process refunds according to the service provider’s policies. Refunds may take 5-7 business days.
5.2 Gift Cards
5.2.1 Gift Card Purchase:ZuelPay offers various gift cards that can be redeemed at participating retailers or customers. The terms of use for each gift card are governed by the issuing retailers or customers.
5.2.2 Non-refundable:Once purchased, gift cards are non-refundable and cannot be canceled.
5.2.3 Lost or Stolen Gift Cards:ZuelPay is not responsible for any lost or stolen gift cards once delivered.
5.3 Digital Gold
5.3.1 Buying and Selling Gold:ZuelPay allows users to buy, sell, and hold digital gold. All gold purchased through the platform is stored in secure, insured vaults by our partners.
5.3.2 Market Risk:The value of gold is subject to market fluctuations, and ZuelPay is not liable for losses incurred due to price changes.
5.3.3 KYC Requirement: Users must complete KYC verification to use the Digital Gold service, and failure to do so may result in suspension of the service.
5.4 Prepaid Cards
5.4.1 Issuance:ZuelPay offers prepaid cards in partnership with financial institutions. These cards can be used for online and offline transactions.
5.4.2 RBI Guidelines:All prepaid card transactions are subject to RBI guidelines on Prepaid Payment Instruments (PPIs).
5.4.3 Fees and Charges:Fees related to the card, such as issuance, maintenance, and transaction fees, will be disclosed during the application process.
5.5 QR Collection
5.5.1 Merchant Services:ZuelPay provides merchants with QR code-based payment collection services.
5.5.2 Regulatory Compliance:Merchants using QR Collection must adhere to RBI guidelines and other applicable regulations.
5.5.3 Dispute Resolution:ZuelPay is not responsible for any disputes between merchants and customers regarding payments, refunds, or the quality of goods and services.
6.1 Currency:All payments on the platform are to be made in Indian Rupees (INR).
6.2 Transaction Fees: ZuelPay reserves the right to charge fees for certain services. These fees will be disclosed at the time of transaction and are non-refundable.
6.3 Taxes:Users are responsible for all applicable taxes, including GST, which may apply to the services they use.
6.4 Third-Party Fees:Transactions processed through third-party gateways may incur additional fees. ZuelPay is not responsible for these charges.
7.1 Recharge and Bill Payments: Refunds for failed transactions will be processed in line with the service provider's policies.
7.2 Gift Cards: Gift cards are non-refundable once purchased, except in cases where the card is defective or not redeemable.
7.3 Digital Gold: No refunds are applicable. Users may sell their gold back at prevailing market prices.
7.4 Prepaid Cards:Any refunds for unused balances will be handled according to the card issuer’s policies.
8.1 Personal Information: By using ZuelPay, you consent to the collection and processing of personal data as outlined in our Privacy Policy.
8.2 Data Security: ZuelPay employs industry-standard security measures to protect user data, but we cannot guarantee complete protection from unauthorized access.
8.3 Data Sharing: We may share your data with regulatory authorities or third-party service providers as required by law.
9.1 Legal Use: You agree to use ZuelPay’s services only for lawful purposes and in compliance with all applicable laws.
9.2 Prohibited Activities: Users may not engage in any activity that is harmful, fraudulent, or in violation of Indian law.
9.3 Account Responsibility:You are solely responsible for any activity that occurs under your account and for ensuring that all data you provide is accurate and up-to-date.
10.1 Platform Ownership: All content, design, and functionality on the ZuelPay platform, including trademarks, logos, and software, are the exclusive property of ZuelPay or its licensors.
10.2 License: Users are granted a limited, non-transferable license to use ZuelPay’s platform solely for personal or business purposes, subject to these Terms and Conditions.
10.3 Restrictions: Users may not copy, modify, distribute, or reverse-engineer any part of the platform without written consent from ZuelPay.
11.1 Service Availability: ZuelPay provides services on an “as-is” basis and does not guarantee uninterrupted access to the platform. ZuelPay provides services on an “as-is” basis and does not guarantee uninterrupted access to the platform.
11.2 No Liability for Losses: ZuelPay is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
11.3 Technical Errors: ZuelPay will not be liable for any losses resulting from technical errors, system downtime, or internet issues.
12.1 Indemnity Clause: Users agree to indemnify and hold ZuelPay harmless from any claims, damages, liabilities, and costs arising from their breach of these Terms and Conditions or violation of applicable laws.
13.1 Governing Law: These Terms and Conditions are governed by the laws of India.
13.2 Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of the courts in Kolkata, India.
13.3 Arbitration: In the event of a dispute, both parties agree to resolve the matter through arbitration before pursuing litigation.
14.1 Termination by ZuelPay: ZuelPay reserves the right to terminate your access to the platform for any violation of these Terms and Conditions.
14.2 Termination by User: You may terminate your account at any time by contacting customer support.
14.3 Effect of Termination: Upon termination, you will lose access to all services, and any data related to your account may be deleted as per legal and regulatory requirements.
15.1 Legal Compliance: Users must comply with all applicable local, state, and national laws.
15.2 Prohibited Activities: Any illegal or fraudulent activities detected by ZuelPay will result in the immediate suspension or termination of services, along with potential legal action. The following activities and items are strictly prohibited:
| # | Prohibited Business Line for Retailers/Merchants/Distributors and API-PARTNERS |
|---|---|
| 1 | Alcohol, including alcoholic beverages such as beer, liquor, wine, or champagne. |
| 2 | Animals and Wildlife Products, including live animals, mounted specimens, and ivory. |
| 3 | Artifacts prohibited for sale. |
| 4 | Beta Software. |
| 5 | Bootleg/Pirated Recordings. |
| 6 | Brand Name Misuse. |
| 7 | Bulk marketing tools, including email lists, software, or other products enabling unsolicited email messages (spam). |
| 8 | Cable descramblers and black boxes, including devices intended to obtain cable and satellite signals for free. |
| 9 | Catalogue and URL Sales. |
| 10 | Child pornography, including pornographic materials involving minors. |
| 11 | Copies of unauthorized copyrighted materials, whether in electronic or physical form, or any other medium. |
| 12 | Counterfeit Currency and Stamps. |
| 13 | Drugs and drug paraphernalia, including illegal drugs and drug accessories. |
| 14 | Drug test circumvention aids, including drug cleansing shakes, urine test additives, and related items. |
| 15 | Embargoed Goods and Prohibited Countries. |
| 16 | Endangered species, including plants, animals, or other organisms (including product derivatives) in danger of extinction. |
| 17 | Event Tickets. |
| 18 | Firearms, Ammunition, Militaria, and Knives. |
| 19 | Fireworks, Explosives, and Explosive Substances, including toxic, flammable, and radioactive materials. |
| 20 | Gaming/Gambling, including lottery tickets, sports bets, memberships/enrollment in online gambling sites. |
| 21 | Government IDs and Licenses, including fake IDs, passports, diplomas, and noble titles. |
| 22 | Hacking and cracking materials, including manuals, guides, or equipment enabling illegal access. |
| 23 | Hazardous and Restricted Items. |
| 24 | Human Parts and Remains. |
| 25 | Items Encouraging Illegal Activity, such as an eBook describing how to create methamphetamine. |
| 26 | Miracle cures, including unsubstantiated cures, remedies, or other items marketed as quick health fixes. |
| 27 | Multi-level marketing collection fees. |
| 28 | Copyright unlocking items, including Mod Chips or other devices designed to circumvent copyright protection. |
| 29 | Movie Prints. |
| 30 | Offensive Material, including ethnically or racially offensive material, and materials promoting hatred. |
| 31 | Offensive goods, including crime scene photos or personal belongings associated with criminals. |
| 32 | Police, Army, Navy, and Air Force related items. |
| 33 | Pre-Sale Listings. |
| 34 | Prescription drugs, herbal drugs, or any kind of online pharmacies requiring a licensed prescription. |
| 35 | Promotional Items. |
| 36 | Real Estate. |
| 37 | Crypto Trading, Crypto Network Transactions. |
| 38 | Loan Disbursement. |
ZuelPay is not liable for any failure to perform its obligations under this Agreement due to circumstances beyond its control, including but not limited to natural disasters, war, strikes, and governmental actions.
If any provision of these Terms and Conditions is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
Failure by ZuelPay to enforce any provision of these Terms and Conditions will not constitute a waiver of that provision.
This Agreement constitutes the entire understanding between you and ZuelPay regarding the use of our platform and services and supersedes any prior agreements.
ZuelPay reserves the right to amend or modify these Terms and Conditions at any time. Users will be notified of changes via email or platform notifications. Continued use of the services after such changes signifies acceptance of the revised terms.
21.1 Grievance Officer: ZuelPay has appointed a Grievance Officer to address any concerns regarding services or data privacy.
21.2 Contact Information: Users can reach the Grievance Officer via email at grievance@zuelpay.com or by mail at the registered office.
22.1 Eligibility: All promotions and offers provided by ZuelPay are subject to specific eligibility criteria and terms disclosed at the time of the offer.
22.2 Misuse of Offers: Any misuse of promotional offers, including the creation of multiple accounts, will result in disqualification and potential suspension of services.
23.1 Support Services: ZuelPay offers customer support through email, chat, and phone for resolving queries related to our services.
23.2 Support Availability: Support is available during standard business hours. ZuelPay will strive to resolve all queries promptly but cannot guarantee immediate resolution in all cases.
24.1 External Links: The ZuelPay platform may contain links to third-party websites or services. These links are provided for your convenience, and ZuelPay is not responsible for the content or terms of such third-party sites.
24.2 No Endorsement: The inclusion of external links on our platform does not imply endorsement or responsibility for the content of those sites.
For any questions or concerns related to these Terms and Conditions or our services, please contact:
Email: legal@zuelpay.com
Phone: +91-6290754001
